Refund and Returns Policy

Refund and Returns Policy

Overview:
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase was delivered, we unfortunately cannot offer you a full refund or exchange.

Return Shipping Costs & “Free Shipping” Disclaimer

• Customer Responsibility: Customers are responsible for paying all shipping costs for returning an item.
• Free Shipping Exclusion: If your order was shipped under a “Free Shipping” promotion, please note that this only applied to the initial delivery. The cost of returning the product remains the sole responsibility of the customer.
• Non-Refundable Costs: Original shipping costs (if any) are non-refundable. If you receive a refund, any return shipping costs paid by Clicka Lights (in exceptional cases) will be deducted from your refund.

When Clicka Lights Covers Return Costs:
We will cover the return shipping costs only in the following specific circumstances:

1. Wrong Item: You received a product different from the one you ordered.
2. Incorrect Description: The product is significantly different from the description or specifications listed on our website.
3. Significant Delay: The order was delivered more than 5 business days after the maximum estimated delivery time stated in our Shipping Policy at the time of purchase.

Mandatory Professional Installation

• Licensed Electrician Required: All lighting fixtures must be installed by a certified and licensed electrician.
• Voided Returns: Any product that has been installed, or attempted to be installed, by anyone other than a licensed electrician is not eligible for return, refund, or exchange.
• Proof of Installation: Clicka Lights reserves the right to request an official invoice or license number from the electrician before approving a return.

Condition and Packaging

• Original Packaging Required: Items must be returned in their original, undamaged packaging, including all internal protective materials (styrofoam, wraps), manuals, and hardware. We cannot process returns without the original box.
• Unused Condition: To be eligible for a return, the item must be unused, uninstalled, and in the same condition as received.

Damaged Items Upon Arrival (48-Hour Window)

• You must inspect your order immediately upon delivery. Any damage (e.g., broken glass) must be reported to [clickalights@gmail.com] within 48 hours with clear photos of the damage and the packaging. Reports made after 48 hours will not be accepted.

How to Initiate a Return

1. Contact us at clickalights@gmail.com with your order number.
2. Do Not Return to Sender: Do not send the package back to the address on the box. We will provide you with a specific Return Merchandise Authorization (RMA) and the correct warehouse address.
3. You must provide a valid tracking number for the return shipment. We are not responsible for lost return packages.

Cancellation Policy:

Please note that once an order is placed on our website, it cannot be cancelled. Our system is integrated directly with our distribution channels and operates automatically and immediately upon payment. This automated process prevents us from halting the order processing or preparation for shipment once the payment is confirmed. However, if you decide you do not want the product after placing the order, you may return it in accordance with our Return and Refund Policy, subject to the conditions detailed in this document, once the order has been delivered.

Refunds Process Once the return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 10-14 business days.