Shipping Policy
Thank you for visiting and shopping at Clicka Lights. The following are the terms and conditions that constitute our Shipping Policy.
Order Processing Time All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates We partner with global suppliers to bring you high-quality outdoor lighting at competitive prices. All products are shipped directly from international warehouses.
- Flat Rate Shipping: We charge a fixed rate of $3.99 for all orders under $99.00.
- Free Shipping: We offer Free Standard Shipping on all orders of $99.00 or more.
- Estimated Delivery Time: Delivery typically takes 5 to 21 business days.
Please note: Delivery estimates are calculated from the time the order is shipped, not from the time the order is placed. Customs processing, holidays, and carrier delays may occasionally impact these timeframes.
Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will typically become active within 5-7 business days after the order has been shipped.
Customs, Duties, and Taxes Clicka Lights is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.). It is the buyer’s responsibility to check their local customs regulations before purchasing.
Incorrect Shipping Addresses: Customers are responsible for ensuring that they enter the correct shipping address at checkout. Clicka Lights is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to our supplier due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the package.
Lost or Stolen Packages If your tracking information states that your package was delivered and you have not received it, please contact the shipping carrier directly. Clicka Lights is not responsible for lost or stolen packages that have been confirmed as delivered to the address entered for an order.
Delayed Orders & Refunds As stated in our Refund and Returns Policy, we only consider an order as “significantly delayed” if it arrives more than 5 business days after the maximum estimated delivery time stated above. If your order has not arrived within this timeframe, please contact us so we can investigate the issue with the carrier.
Contact Us If you have any questions about the shipping of your order, please contact us at clickalights@gmail.com
